Southwest Airlines Cares About Families

“Without a heart, its just a machine” Gary Kelly Chairman, President and CEO of Southwest

One company on Fortune Magazine’s “world’s most admired companies list,” the definitive report card on corporate reputation, has been on their list for 20 consecutive years. A little investigation reveals a not only a growing company, but also global outreach programs teaching work ethic, skills, and entrepreneurship, numerous customer satisfaction stories and now this, concern and care going above and beyond for a mother and her son.

Gary Kelly introducing the 2014 report,

“Southwest Airlines is not a company of planes, we’re a company of people. As the most successful and largest low-cost airline carrying the most domestic passengers, it’s our people who continue to drive our passion for serving others and  taking care of the communities where they work and live.”

Fox news reports Southwest airlines rerouted a woman to see her comatose son.

Southwest Airlines is being praised for going above and beyond the call of duty after [they] learned [their passenger’s] son was in a coma after an accident.

Peggy Uhle was on a flight from Chicago to Columbus waiting to take off when the plane turned back to the gate and flight attendant asked her to get off.

“I figured I was on the wrong plane. The gate agent told me to check in at the desk and when I did she told me to call my husband,” Uhle told airline

After checking in with customer service, Uhle learned her son, who lives in Denver, was in a coma after suffering a head injury. Even before Uhle disembarked, the airline had rebooked her–with no additional fees or service charges –on a non-stop to Denver that was leaving in two hours.

And it gets better.

Read the rest here


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